Clients are expected to keep their accounts up to date at all times. New accounts must pay for their term of service before service is activated on their account. Receipts are generated on all new accounts the same day the order is setup and included in the setup e-mail.
Billing Procedures For Cheque’s, Bank Transfers, Bank Drafts, Money Orders & Other Forms of Payments
Cheque, bank Transfer, bank drafts, money order or cash accounts must have payment to Green Shark 15 days before their recurring billing date. In the event that payment is not received one week before their renewal date, service will be discontinued.
All payments are e-mailed a receipt immediately after the payment is received.
Non Payment / Defaulter Accounts
No customer support will be provided to such clients who have pending / unpaid balance related to any service from Green Shark.
Cancellations of Service
Cancellations requests MUST be sent at least 7 days before account renewal date.
As a client, you commit to the length of your service cycle. Because of your commitment, we offer a discount on the service. Because of this, no refunds are granted for pro-rated service on service cycles, regardless of length. As a client, you commit to your service cycle with payment up front. Green Shark commits to providing the offered services backed up by our service guarantees. While we do not offer refunds for pro-rated service beyond the first 15 days of use, you have no obligation to continue using our service even though you have already paid for the service.
Refunds are ONLY offered via cross cheques.